Customer Success Executive

Have experience in product support or customer service
as well as good problem-solving, analytical and listening
skills? Apply now.

Customer Success Executive

Experience: 1 - 2 years

Responsibilities

  • Provide technical support and ad-hoc training to customers who use Niswey’s product, replying to inbound queries.
  • Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
  • Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
  • Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
  • Understand marketing best practices and articulate knowledge effectively.
  • Support the daily work flow of client accounts for the Customer Success Managers. 
  • Troubleshoot and resolve client issues in a timely manner.
  • Provide excellent communication via phone, email, video and direct contact.
  • Embrace and encourage a culture based on teamwork, collaboration, and intellectual curiosity.

 

Customer Success Executive Job Qualifications

  • Tech savvy and eagerness to learn new technology and practices
  • 1-2 years of experience in product support or customer service
  • Strong on listening skills and empathy
  • Possess strong problem-solving, project management and analytical skills
  • Go-getter and proactive attitude
  • Have an analytical bent of mind, someone who is comfortable digging through data
  • Attention to detail with the ability to adjust priorities based on client needs
  • Excellent verbal and written communication skills
  • Experience with 3rd party digital platforms such as Google Analytics, Omniture, Mediamind, Doubleclick, Tableau, Salesforce, etc. a plus
  • Strong business acumen
  • Deep understanding of the needs of a growing business
  • Experience in fast paced and high growth companies
  • Thorough knowledge of (or eagerness to learn about) the Niswey’s products and their capabilities.
  • Ability to understand and explain complex concepts in simple terms.
  • Great interpersonal and relationship-building skills

You can go through our careers section to know the kind of people we are looking for.

To apply for the post of customer success executive at Niswey, fill the form and attach your CV.

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#LifeAtNiswey

AT

Niswey not only invests in increasing the professional skills of its employees, but it also invests heavily in making them a better person! What I learned at Niswey actually helped me redefine myself. My perspective towards my career, friends, family, and everything was detoxed. I learned fearlessness, moving on without worrying about the failures, knowing that ’getting things done’ is more important than being caught in the trap of attaining perfection.

Anubhav Tiwari
Ex-Digital Solutioning Head

priyanka

Niswey was a life-changing experience for me, where I learned professionally and personally. I learned about time management and efficiency, I learned patience, I learned how to handle different clients and about project management. I learned functionally about different aspects of marketing, including how we should look at everything from the user's POV. But most importantly, I learned that I am capable and that I should trust myself.

Priyanka Tuteja
Manager - Marketing and Branding