Head of Customer Success

Have 5+ years of experience in customer success in the
SaaS space? Check out our requirements and apply.

head of customer success

THIS POSITION IS FILLED AS OF NOW. HOWEVER, IF YOU WANT TO BE CONSIDERED IN THE FUTURE, PLEASE GO AHEAD AND FILL IN THE FORM.

Niswey is a rapidly growing company focused on leveraging the USD 120 billion martech industry. We have marketing services as well as products built largely around the HubSpot ecosystem. We are Asia's first HubSpot Elite partner, which makes us among the top 40 HubSpot partners globally. We have several products in the HubSpot marketplace and are building new ones this year. 

Customers are at the heart of our business. We will not be successful until our customers are satisfied and receiving massive value for our service. As such we are looking for a Head of Customer Success to own the driving success for our customers.

Experience: 5-6 years.

To apply: fill the form and attach your CV.

Head of Customer Success Job Description

Responsibilities

Requirements

Benefits

Responsibilities of a Customer Success Head:

  1. Optimizing the customer experience to deliver high retention and NPS.
  2. Aligning and educating Internal and external teams to deliver impeccable customer support and success about the Importance of Customer Success. 
  3. Set the overall vision and strategic plan for the support and success teams in alignment with the head of products, Account Management organization, focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements.
  4. Drive customer outcomes, product adoption and customer experience. 
    • Lead the technical assessment as part of the Customer Success process
    • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
    • Reduce churn and drive new business growth through greater advocacy and reference ability. 

  5. Forming Upselling and Cross-Selling Strategies. 
  6. Build and lead a world-class team.
    • Recruit and develop a high performing team. 
    • Develop company-wide customer success motion integrating processes from all the stakeholders( Marketing, Sales, Product/Engineering).

  7. Deliver transformational leadership so that the team is highly motivated and engaged.

  8. Establish strong relationships with C-Suite executives of marquee clients.

 

 

Requirements:

  • 6-10 years of overall management experience in the tech/SaaS space with a proven record of improving churn in products.
  • Atleast 5-6 years of hands-on experience as a Customer Success Lead/Manager.
  • Ability to manage influence through persuasion, negotiation, and consensus building.
  • Strong empathy for customers AND passion for revenue and growth.
  • Deep understanding of value drivers in recurring revenue business models.
  • Ability to create strategies, implement them, track performance, and achieve set objectives.
  • Analytical and process-oriented mindset. Should have worked on some kind of a ticketing / pipeline management
  • Enthusiastic and creative leader with the ability to inspire others.
  • Strong and Excellent Business communication and presentation skills.
  • Exposure to subscription and renewal-based Martech product and services, upselling, or cross-selling would be an added advantage.
  • An undergraduate degree in any technical discipline is a plus.
  • Understanding of HubSpot will be a bonus.

 

 

Perks and Benefits of working at Niswey:

  • Flexible work timings
  • Medical Insurance
  • Access to Mental health wellness therapist, free of cost
  • Focused approach to Training & Development
  • Support to participate in social responsibility initiatives
  • If you plan to come to office, we'd love to play TT with you
  • Last, but not the least, you'd get to work with some awesome people and be a part of the first Elite HubSpot Solutions partner not just in India but in all of Asia

 

 

Your Dream Team At Niswey

Arpit

Arpit Verma
Product Head

Arpit works on building and launching our SaaS products, and will be your
go-to person for all inputs required to build your customer success vision and roadmap.

Suma.

Suma EP
CEO, Niswey

Known for her mentorship and strong empathy skills, Suma will be your guide through all the soft skills required for the job. And making sure you have a great time.

Dhiraj

Dhiraj Pandey
CTO, Niswey

Dhiraj is the best tech mind at Niswey. You get the opportunity to brainstorm and work alongside the OG to solve complex problems for the client!

Our Happily Ever Afters...

Niswey is proud to be a part of several growth journeys, and enable people to become the best version
of themselves. It is the result of this commitment to growth that
97% of our employees on Glassdoor recommend Niswey.

AT

Niswey not only invests in increasing the professional skills of its employees, but it also invests heavily in making them a better person! What I learned at Niswey actually helped me redefine myself. My perspective towards my career, friends, family, and everything was detoxed. I learned fearlessness, moving on without worrying about the failures, knowing that ’getting things done’ is more important than being caught in the trap of attaining perfection.

Anubhav Tiwari
Ex-Digital Solutioning Head

priyanka

Niswey was a life-changing experience for me, where I learned professionally and personally. I learned about time management and efficiency, I learned patience, I learned how to handle different clients and about project management. I learned functionally about different aspects of marketing, including how we should look at everything from the user's POV. But most importantly, I learned that I am capable and that I should trust myself.

Priyanka Tuteja
Manager - Marketing and Branding

Join Our Amazing Team

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