Vira Workflow & Campaign Failure Reasons (Meta Error Codes)
While running a campaign or workflow, if you encounter the error shown below, please review the possible reasons and corresponding solutions listed below to troubleshoot the issue.
| Code | Workflow and Campaign failure reasons | Possible reasons and solutions |
| 10 | Permission denied by Meta |
Reach out to support@niswey.com |
| 190 | Meta access token expired or invalid | Reach out to support@niswey.com |
| 131005 | Access denied — required permission has been revoked | Reach out to support@niswey.com |
| 131037 | Business phone number display name needs Meta approval | 1. Log in to Meta Business Manager. 2. Open WhatsApp Manager. 3. Go to Phone Numbers. 4. Select the phone number showing the error. 5. Check the Display Name Status. 6. If the status is Rejected, click Edit (or Change Display Name). 7. Update the display name according to Meta's Display Name Guidelines. 8. Submit the display name for approval. 9. Wait until the status changes to Approved. 10. Once approved, try sending the message again. |
| 131045 | Business phone number registration error | 1. Re-onboard your phone number using Vira 2. Follow all the onboarding steps carefully. Do not skip any step shown on your screen. 3. Once the onboarding is complete, try sending the message again. 4. If the issue persists, please contact us at support@niswey.com |
| 368 | WhatsApp Business Account flagged for policy violation |
This means that your WhatsApp Business Account has been restricted by Meta. Please follow the steps below to submit a review request to Meta:
If you do not see the Request Review option, please contact us at support@niswey.com, and we'll be happy to assist you. See the Policy Enforcement document to learn about policy violations and how to resolve them. |
| 130497 | Business account restricted from messaging recipients in this country | See WhatsApp Business Messaging Policy for details on allowed countries for messaging in your business category. |
| 131031 | WhatsApp Business Account has been locked |
This means that your WhatsApp Business Account has been restricted by Meta. Please follow the steps below to submit a review request to Meta:
If you do not see the Request Review option, please contact us at support@niswey.com, and we'll be happy to assist you. See the Policy Enforcement document to learn about policy violations and how to resolve them. |
| 131048 | Spam rate limit reached for this phone number |
Wait for some time and try again. Reduce the number of messages being sent in a short period. Check your quality status in the WhatsApp Manager. See Template limits and Template quality. |
| 131057 | The WhatsApp Business Account is in maintenance mode |
Wait until the maintenance is complete and then try sending the message again. One reason for this could be that the account is undergoing a throughput upgrade. |
| 131042 | Business eligibility or payment issue with WhatsApp Business Account | See About Billing For Your WhatsApp Business account and verify that you have set up billing correctly.Common problems:
|
| 131063 | Marketing templates are disabled for Cloud API on this account | Reach out to support@niswey.com |
| 134011 | WhatsApp Payments terms of service not accepted | Accept the WhatsApp Payments terms of service using the link provided in the error message before trying again. |
| 132000 | Template parameter count mismatch | 1. Check your approved WhatsApp template. 2. Make sure all required template variables are mapped with values. 3. Ensure you are not sending extra or missing variables. 4. Verify that the parameter order matches the template (1, 2, 3, etc.). 5. Try sending the message again after correcting the template parameters. |
| 132001 | Template does not exist or is not approved by Meta | Make sure your template has been approved and the template name and language locale are correct. See our Templates document to learn more about templates. |
| 132005 | Template hydrated text exceeds the maximum length | 1. Check the values you're passing in the template variables. 2. Shorten the variable values if they contain long text. 3. If needed, shorten the template message. 4. Try sending the message again after reducing the total message length. |
| 132007 | Template content violates WhatsApp policy | See our Template review document to learn about possible reasons for the violation. |
| 132012 | Template parameter format mismatch | 1. Check your approved WhatsApp template. 2. Make sure each template variable uses the correct format (Text, Image, Document, Video, Currency, Date/Time, etc.). 3. If your template has a media header, make sure you're sending the correct media type. 4.Verify that all template parameters match the approved template, then try sending the message again. |
| 132015 | Template paused by Meta due to low quality | Edit the template to improve the quality and try again once it is approved. |
| 132016 | Template permanently disabled by Meta | Create a new template with different content. |
| 132018 | Template validation error | 1. Check that all template variables are correct. 2. Ensure no parameters are missing or extra. 3. Verify the parameter order matches the approved template. 4. Try sending the message again |
| 132068 | Flow attached to this template is blocked | 1. Check the Flow in WhatsApp Manager. 2. Make sure the Flow is Published and Active. 3. If the Flow is blocked, update or recreate the Flow, then try sending the message again. |
| 134100 | Only marketing messages are supported on this endpoint | You are trying to send a utility or authentication template. Only Marketing message templates can be sent. Kindly use Marketing template. |
| 134102 | Template unavailable for use — eligibility or sync issue | 1. Check that the template is Approved in WhatsApp Manager. 2. Retry sending the message after a few minutes. 3. If the issue persists, contact us support@niswey.com |
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