HubSpot and Telegram Integration: NisWire Documentation

Take a look at this HubSpot Telegram - NisWire integration documentation for a step-by-step guide on how to integrate Telegram chat with your HubSpot portal:

1. Are You a HubSpot User?

You must be a HubSpot user in order to avail the NisWire App and proceed with the further steps.

2. Buy NisWire

Install the NisWire App if you want to interact with your Telegram channel subscribers through the HubSpot portal.

3. Authorize Your Account

NisWire prompts you to authorize your HubSpot account. Before activating the NisWire app, please make sure you have the Telegram app active on your phone or website.

4. Choose HubSpot Portal

The next step is to choose the HubSpot portal you want to use NisWire for. 

5. Grant Access

NisWire requires access to your HubSpot account information, contacts, and other information so you can communicate with your contacts within the HubSpot portal itself. View the scope of access and then click on "Connect app"

Once connected, choose how you'd like to log in.

If you select "Continue with phone number," enter the country code and phone number. 

As the next step, enter the verification code received in the registered phone or web through the Telegram app.

Post verification, you also have the option to set up your telegram channel and bot in HubSpot. Keep the credentials such as Channel ID and Bot key ready to activate the telegram channel. 

For Channel Setup: Click Yes when prompted with the screen below.

To secure the Channel ID and Bot key credentials 

Channel ID is a unique identity designated to your Telegram channel, Apply these two prerequisites below before securing the Channel ID

• Make sure your channel is Public 
• The bot is the admin of your channel 

To secure your Telegram channel ID 

• Log in to your Telegram web or Mobile account 
• Forward any message from your channel to the ID Bot channel. 
• Copy the complete 13-digit number (including the prefix)

To secure the Telegram Bot key of your channel -

• Log in to your Telegram web or Mobile account 
• Search for the Verified BotFather Channel 
• Click on Start (if it's your first time) 
• Send a command to the bot father channel - /mybots 
• Choose the bot that you want to secure credentials for 
• You will receive a list of options - Choose API Token 
• Copy the credential 
• Add the prefix “Bot”
  
  

6. Enter Your Billing Details

To proceed with the integration, enter your billing details.

Choose a plan and enter your card details

7. Log back to HubSpot Portal

Once you have connected the NisWire app, you will see a message that the integration is complete. It further redirects to a screen to log back into the HubSpot portal.  

Click on Let's Get Started

8. Start using NisWire

Once you have logged back into the portal, navigate to the top left of your HubSpot portal.

Click on Contacts > Contacts

Further click on any contact who is a HubSpot and also a Telegram user.

You will be redirected to the Contact Timeline

On the right side of the Contact Timeline screen, scroll down to the NisWire Telegram CRM card. The CRM card would prompt you to send a message. 

9. Start communicating with your contacts

To send a message to a contact, click on Send a personal message.

In order to initiate the message for the first time after installing NisWire, you should enter the username in the pop-up screen.

Once you enter your username, you will be redirected to a personalized chat pop-up. Initiate the chat accordingly.

Finally, in order for the chat to reflect in the contact timeline, a small step is required. 

• Navigate back to the Contact Timeline screen 
• Click on Filter activity 
• With the available options, under Integrations > check the box for NisWire app 
• Refresh your page; your chat timeline with the contact will be displayed immediately. 

10. Start Communicating with Your Telegram Groups

To send a message to a Telegram group:

• Open the NisWire Telegram CRM Card.

• Click Send a Group message.

• Select the relevant group and initiate your conversation.

11. Start your Telegram channel

On the NisWire CRM card > click on  Send message Via Connected channel 

This time, it further redirects you to a chat pop-up of the Telegram channel. Initiate the conversation accordingly. 

Please note that, in order for the chats to reflect on your timeline, the subscriber should be a HubSpot user, the chat will not reflect in the timeline.

Connect NisWire with HubSpot Help Desk functionality

Step 1: To Enable HubSpot Help Desk Connection

• Open any contact record in HubSpot.
• On the right-hand side, locate the NisWire CRM Card and click Settings.
• Click Enable Help Desk.
• Select the HubSpot portal you want to connect.
• Review and accept the required permissions, then click Connect App to complete the connection

Step 2: Set Up the Channel in HubSpot

• In your HubSpot portal, navigate to Settings.
• Under Inbox & Help Desk, click Help Desk.
• Navigate to Channels and click Connect instance.
• Select NisWire.
• Click Continue with NisWire.
• Select NisWire Number.
• Click Connect, followed by Next.

Step 3: Configure Settings

• Set up:
  • Ticket automation
  • Assign users when a ticket is raised
  • Ticket properties like pipeline, status, etc.

Step 4: Finalize

• Click Next
• Your channel is now connected

We hope the NisWire setup guide succeeded in helping you install and use the tool.

For more info on NisWire, please share your details here.