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WhatsApp HubSpot Automation allows customer support and sales executives to interact with their customers on their preferred channel, WhatsApp. Use WhatsApp HubSpot Automation to:
Here’s what you can do with the WhatsApp HubSpot Automation, once you have the WhatsApp API in place.
Send reminders for bills and other pending payments
Automate WhatsApp messages based on email activity or other triggers
Automatically create support tickets on HubSpot
Send instant automated WhatsApp replies in response to form submissions
Automate messages sharing links to payment options, based on purchase triggers
Send quick order confirmation/payment receipt messages on WhatsApp
per month, per phone number
Unlimited HubSpot users
Works with the Official WhatsApp Business API only
Send templated messages to a HubSpot list
Send automated status updates
Ability to use all HubSpot Properties as tokens
Use WhatsApp Messages in HubSpot Workflows as Triggers
Use WhatsApp Messages in HubSpot Workflows as Actions
Capture message history (incoming and outgoing)
See interactions on HubSpot Contact Timeline
Live WhatsApp chat with all contacts, on a single screen
Supports unlimited users/phone line
Our clients believe in us. And here’s why you should too.
HubSpot+WhatsApp Integration has simplified our processes, enabling us to reply to HubSpot leads instantly via WhatsApp. As a result, our sales cycle has shortened by miles. (It’s January) And we have already achieved our 2020 goals! We are working on our goals for the next year!
Perfect solutions and great customer service. HubSpot+Whatsapp integration is very helpful. We can track the conversation that our agents have with a client. We also track the approaching rate of our agents with the clients, thanks to Niswey. Even we still experience the issues sometimes, the great thing is their customer service is very very great. They are very helpful and give fast responses. Great service!
Very happy with the integration, highly recommend it. All our sales conversations happen on WhatsApp. Till it was on email, I had complete visibility of what was happening, but once the conversation moved to WhatsApp, I lost all visibility. As a sales head, that’s very important for me and the organisation. Hence I was looking for a solution, and HubSpot+WhatsApp Integration aptly solved my use case.
Great value and customer service. WhatsApp is frequently used by our marketing and sales teams to communicate with prospects and clients. But we previously had no way to keep track of what conversations have happened. This integration allows us to have records of these communications that's accessible to relevant members of our team.
The customer support I received from Ankush & Dhiraj was amazing. They were very patient and made sure my issue was fully resolved before the call had ended. They also at the same time helped my colleague who was facing the same issue.
You can do this using the WhatsApp Business API from Twilio or any other API provider. If you have this API with you, you can use our HubSpot-WhatsApp integration to send automated messages to HubSpot contact lists on their WhatsApp numbers.
HubSpot+WhatsApp Integration can be done with a WhatsApp Business API account.
To integrate your WhatsApp Business account with HubSpot, there is a one-time onboarding cost, depending on your WhatsApp Business API provider, in addition to the monthly subscription of HubSpot+WhatsApp Integration.
Yes. by integrating your HubSpot portal with a WhatsApp Business API account, you can avail the following additional features and benefits:
|Tier 1||Limited to 1,000 unique message recipients per day|
|Tier 2||Limited to 10,000 unique message recipients per day|
|Tier 3||Limited to 100,000 unique message recipients per day|
Yes. With WhatsApp Business API, there is a per message cost, which you need to pay directly to WhatsApp/Facebook. You can view that pricing here.
We can help you in getting the API. Please fill this form, we will reach out to you with the next steps.
There are restrictions on the type of messages you can send. To ensure that there is no misuse, such as bulk messaging or spamming, WhatsApp requires you to get your message templates approved before you are permitted to send them to your contact lists.
There are two types of messages you can send: template-based and non-template based. The template based messages are to be submitted to WhatsApp for approval. Once they are approved, you can use them to send messages over and over again.
If your contacts reply to your template based message, you have a 24-hour window in which you can send a non-template message, such as a reply to a query your customer might have asked. If you miss replying within 24 hours of receiving the message from your contact, you have to use a template based message to continue the conversation with the contact.
The message will not get delivered to your contacts.
Yes, you can. You can add various HubSpot Properties to your text message that exist in HubSpot. For example, you can add names, dates and other properties to your message.
Currently, you can only send text messages with website links. The links could be to audio or video files. You cannot upload and send images or videos.
Yes, you can. You can trigger workflows to send messages to your contact lists in HubSpot using various properties.
To use this feature, you need to have the HubSpot Marketing, Sales or Service Professional versions.