HubSpot & WhatsApp: Get the Best of Both Worlds

Sync your WhatsApp and HubSpot, the Quick, easy, cost-effective way

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Marketing, Sales, Customer Success - Manage It All on WhatsWey

With Whatswey, your WhatsApp Web application and HubSpot can work together to deliver powerful results.

  • Sync your customer journey across WhatsApp and HubSpot. Manage your contacts and all associated conversations, notes, and tasks seamlessly between the two platform

  • Deliver a phenomenal customer experience with every conversation, as you find every single contact information stored in HubSpot at your fingertips, on WhatsApp Web

Powerful Features for Your Business

Let's take a look at everything that's possible with WhatsWey

Sync your WhatsApp and HubSpot

  • Send 1:1 messages to your contacts from WhatsApp Web, just as usual
  • Track all WhatsApp messages in HubSpot on the contact timeline, with real-time sync [**Your messages will sync on the HubSpot timeline only when WhatsApp Web is logged in on the same browser]
Track

Keep conversations organized and personalized

  • Save time with templated messages for different stages of the customer journey, and to quickly answer standard queries
  • Personalize templated messages with any of the contact properties available in your HubSpot portal
WhatsWey - HubSpot WhatsApp Integration - Personalized message templates

Manage your contacts right from WhatsApp

  • Create a new contact in HubSpot whenever you receive a message from a new number in WhatsApp
  • View HubSpot contact properties like owner, lifecycle stage and more on WhatsApp Web
  • Edit contact properties in WhatsApp Web, and have them synced in HubSpot
Contact properties

Plans & Pricing

Start with a 15-day free trial of the version you choose for

Monthly

Yearly (Coming Soon)

Starting from $9/mo

Starting from $8/mo

Starter

$9/mo

For 1/2 Members Team


  • Upto 1 user on same phone number

  • $15 for an additional user on the same phone number (upto 4 users)

  • Upto 3000 messages synced with HubSpot timeline/month

  • Additional $15 to get unlimited messages synced with HubSpot timeline/month

  • Add and edit upto 5 templates for your WhatsApp messages

  • Real-time update on your timeline

  • Create/View/Edit - Tasks, notes, and tickets from WhatsApp itself

  • Timeline sync for media messages

  • Email-only support (First response time - within 12 business hours)

START 15-DAY FREE TRIAL
Standard

$29/mo

For 2/3 Members Team


  • Upto 2 users on same phone number

  • $15 for an additional user on the same phone number (upto 4 users)

  • Upto 10000 messages synced with HubSpot timeline/month

  • Additional $15 to get unlimited messages synced with HubSpot timeline/month

  • Add and edit upto 15 templates for your WhatsApp messages

  • Real-time update on your timeline

  • View only - Tasks, notes, and tickets from WhatsApp itself

  • Timeline sync for media messages

  • WhatsApp chat support (First response time - within 12 business hours)

START 15-DAY FREE TRIAL
Professional

$49/mo

For larger teams


  • Upto 4 users on same phone number

  • No additional users - cannot add more than 4 users on one phone number

  • Upto 20000 messages synced with HubSpot timeline/month

  • Additional $15 to get unlimited messages synced with HubSpot timeline/month

  • Add and edit unlimited templates for your WhatsApp messages

  • Real-time update on your timeline

  • View & Edit - Tasks, notes, and tickets from WhatsApp itself

  • Timeline sync for media messages

  • Scheduled call support (First response time - within 12 business hours)

START 15-DAY FREE TRIAL
Starter

$8/mo

For 1/2 Members Team


  • Upto 1 user on same phone number

  • $15 for an additional user on the same phone number (upto 4 users)

  • Upto 3000 messages synced with HubSpot timeline/month

  • Additional $15 to get unlimited messages synced with HubSpot timeline/month

  • Add and edit upto 5 templates for your WhatsApp messages

  • Real-time update on your timeline

  • Create/View/Edit - Tasks, notes, and tickets from WhatsApp itself

  • Timeline sync for media messages

  • Email-only support (First response time - within 12 business hours)

START 15-DAY FREE TRIAL
Standard

$26/mo

For 2/3 Members Team


  • Upto 2 users on same phone number

  • $15 for an additional user on the same phone number (upto 4 users)

  • Upto 10000 messages synced with HubSpot timeline/month

  • Additional $15 to get unlimited messages synced with HubSpot timeline/month

  • Add and edit upto 15 templates for your WhatsApp messages

  • Real-time update on your timeline

  • View only - Tasks, notes, and tickets from WhatsApp itself

  • Timeline sync for media messages

  • WhatsApp chat support (First response time - within 12 business hours)

START 15-DAY FREE TRIAL
Professional

$44/mo

For larger teams


  • Upto 4 users on same phone number

  • No additional users - cannot add more than 4 users on one phone number

  • Upto 20000 messages synced with HubSpot timeline/month

  • Additional $15 to get unlimited messages synced with HubSpot timeline/month

  • Add and edit unlimited templates for your WhatsApp messages

  • Real-time update on your timeline

  • View & Edit - Tasks, notes, and tickets from WhatsApp itself

  • Timeline sync for media messages

  • Scheduled call support (First response time - within 12 business hours)

START 15-DAY FREE TRIAL

WhatsWey Plan Add-Ons

Enhance and customize your WhatsWey plans with our add-ons

sync

Unlimited Sync

Get unlimited message sync on your
timeline

add additional user - WhatsWey

Additional Users

Add additional users to the same phone
number

FAQs

What are the prerequisites to make this work?


1. An active WhatsApp account
2. An active HubSpot account
3. An active WhatsWey Account
4. WhatsWey Google Chrome Browser Extension

What happens when I buy/subscribe to WhatsWey Integration?


You will receive an email from us with the instructions and time for onboarding call.

Is there any onboarding or can I setup on my own?


Onboarding on WhatsWey is super simple, you will receive a video with instructions and will be able to onboard yourself.

Do I need a Business Account / API from WhatsApp?


No. WhatsWey works with your personal or WhatsApp Business app on your phone.

What if I already have a Business API from WhatsApp?


To integrate your WhatsApp Business account, there is a one-time cost of USD 100, in addition to the monthly subscription of WhatsWey. You can view our HubSpot+WhatsApp API Solution in detail here.

Does the WhatsWey integration include the WhatsApp business number? Or is it just a HubSpot capability?


The integration does not include the WhatsApp number. If you need the WhatsApp Verified Business Account, you can sign up here

 

Alternatively, you can just install the WhatsApp Business App on a phone and start using it with a sim.

Can the WhatsWey integration automatically create new contact from a new lead, and pre-populate the mobile number into the contact profile?

 

Yes, provided you have enabled that. You can find the setting to enable that on the WhatsWet Integration Chrome extension dashboard. Any new user who messages you on the WhatsApp number (integrated with WhatsWey Integration and HubSpot) will then get added automatically as a new contact.

 

What about the cost of additional contacts on HubSpot?


For additional contacts costs, WhatsWey integration has a setting wherein you can enable (or disable) if you want to add the new contacts to HubSpot CRM. If the contact exists in HubSpot, then there will be no additional cost. If the contact does not exist in HubSpot, then there are 3 scenarios

 

  1. This is a new contact and you want them to be added in HubSpot- this will increase your contacts count and hence pricing

  2. The contact already exists without the phone number. In this case you can merge these 2 contacts – in which case the contact count will remain the same

  3. You don’t want those contacts to be added in HubSpot – in this case you won’t be affected by additional contacts 

Why is there a limit of 6,000 messages per day?


It is a WhatsApp limitation on personal WhatsApp accounts. We don’t add any restrictions.

Do we have to pay additionally for messages?

 

  1. In this product version – where in you are using the app on your phone, no.

  2. If you’re using a Business WhatsApp API account, there is a per message cost, which you need to pay directly to WhatsApp/Facebook. You can view the pricing and solution on our WhatsApp HubSpot Automation page.

Is it also possible to record the WhatsApp conversation on HubSpot?


Yes. Your conversations are saved on the timeline as long as your WhatsApp web and HubSpot are running together in one browser.

Can I also reply to WhatsApp messages via the HubSpot mobile app?


No.

Which kind of attachments can you send through WhatsWey integration?


You can send all files supported by WhatsApp. You can see the
 list of supported file formats here

 

Is it possible to create chatflow on WhatsApp based on a message by a customer?

You can set triggers, YES. But you cannot send an automated response, as that’s against WhatsApp policies. However if you have the WhatsApp Business API, then you can send automated replies or create chatbots too. Learn more about that on our WhatsApp HubSpot Automation page.

 

 

Here’s how you can set WhatsApp Messages as Workflow Triggers in HubSpot

What about cancellations and refunds?

There are no refunds. Unless you’ve signed a long term contract with us offline, you can cancel anytime. Billing cycle is monthly, so when you cancel, you won’t be charged going forward.

Do you provide support?

Yes, you can reach out to us at here.

 

My question is not answered, how do I connect with you?

Please feel free to reach out to us here