Technical Support Engineer

We are looking for a technical support engineer to provide enterprise-level assistance to our customers. Think you can fit the bill?

technical support engineer job description

Niswey is a rapidly growing company focused on leveraging the USD 120 billion martech industry. We have marketing services as well as products built largely around the HubSpot ecosystem. We are Asia's first HubSpot Elite partner, which makes us among the top 40 HubSpot partners globally. We have several products in the HubSpot marketplace and are building new ones this year.

We are looking for a sound technical support Engineer who will take a central role to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Experience: 1-3 years.

To apply for the job profile of a technical support engineer: fill the form and attach your CV.

Technical Support Engineer Job Description

Responsibilities

Requirements

Benefits

Technical Support Engineer Job Responsibilities:

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues
  • Ask CSM Team targeted questions to quickly understand the root of the problem
  • Track web application issues through to resolution, within agreed time limits
  • Take clients through a series of actions, until they’ve solved the technical issue. 
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to the customer service team. 
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly documented. 
  • Prioritize and manage several open issues at one time. 

 

 

Skills required for Technical Support Engineer:

  • Strong understanding of PHP language and Laravel framework.
  • Proven work experience as a Technical Support Engineer, or equivalent.
  • Understanding of version control systems such as git.
  • Hands-on experience using APIs.
  • Hands-on experience with Linux. 
  • Ability to diagnose and troubleshoot basic technical issues in web applications. 
  • Familiarity with remote desktop applications and help desk software (eg. Zendesk, Freshdesk etc.)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal. 

 

 

Perks and Benefits of working at Niswey:

  • Flexible work timings
  • Medical Insurance
  • Access to Mental health wellness therapist, free of cost
  • Focused approach to Training & Development
  • Support to participate in social responsibility initiatives
  • If you plan to come to office, we'd love to play TT with you
  • Last, but not the least, you'd get to work with some awesome people and be a part of the first Elite HubSpot Solutions partner not just in India but in all of Asia

 

 

Your Dream Team At Niswey

Arpit

Arpit Verma
Product Head

Arpit works on SaaS products at Niswey. And will be your go-to person for
inputs required to build your product vision and roadmap.

Dhiraj

Dhiraj Pandey
CTO, Niswey

Dhiraj is the best tech mind at Niswey, and a great mentor to the tech team. You get the opportunity to brainstorm and work alongside the OG!

Our Happily Ever Afters...

Niswey is proud to be a part of several growth journeys, and enable people to become the best version
of themselves. It is the result of this commitment to growth that
97% of our employees on Glassdoor recommend Niswey.

AT

Niswey not only invests in increasing the professional skills of its employees, but it also invests heavily in making them a better person! What I learned at Niswey actually helped me redefine myself. My perspective towards my career, friends, family, and everything was detoxed. I learned fearlessness, moving on without worrying about the failures, knowing that ’getting things done’ is more important than being caught in the trap of attaining perfection.

Anubhav Tiwari
Ex-Digital Solutioning Head

priyanka

Niswey was a life-changing experience for me, where I learned professionally and personally. I learned about time management and efficiency, I learned patience, I learned how to handle different clients and about project management. I learned functionally about different aspects of marketing, including how we should look at everything from the user's POV. But most importantly, I learned that I am capable and that I should trust myself.

Priyanka Tuteja
Manager - Marketing and Branding

Join Our Amazing Team

Think that you fit the bill to be a Technical Support Engineer at Niswey?
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