You’re already using Hubspot and WhatsApp,
but have you integrated them yet?

HubSpot+WhatsApp helps small businesses continue to service customers on WhatsApp, while ensuring the conversations are mapped in the HubSpot CRM!

HubSpot+WhatsApp will enhance HubSpot to
give you a 360 degree view of your
customer service communication!

Integrate HubSpot+WhatsApp and use WhatsApp the way you use HubSpot’s other awesome tools! Create and save templates, send messages and much more!

Use HubSpot to do Customer Service, on WhatsApp

  • one : one messaging from within HubSpot
  • See the conversation history on the Contact’s Timeline on HubSpot
  • No need to keep your phone next to you
  • Send text/ photos/ videos/ URLs
  • Receive and record all incoming messages
  • Create and store message templates
  • Use WhatsApp messages as HubSpot Triggers (not Actions) in workflows
  • You CANNOT do bulk or automated messaging using this tool

Starter Plan

For individual users
$59 per month, per phone number
  • 1:1 messaging
  • Send text/ photos/ videos or URLs
  • Capture message history (incoming and outgoing)
  • See interactions on HubSpot Contact Timeline
  • Send upto 6,000 messages per day
  • Use Triggers in HubSpot Workflows
  • Get notifications for new messages
  • Create new contacts automatically in HubSpot
  • Create unlimited templates
  • Maximum concurrent devices per number: 1
  • Maximum HubSpot users per number: 1

Professional Plan

For teams
$99 per month, per phone number
  • 1:1 messaging
  • Send text/ photos/ videos or URLs
  • Capture message history (incoming and outgoing)
  • See interactions on HubSpot Contact Timeline
  • Send upto 6,000 messages per day
  • Use Triggers in HubSpot Workflows
  • Get notifications for new messages
  • Create new contacts automatically in HubSpot
  • Create unlimited templates
  • Maximum concurrent devices per number: 1
  • Maximum HubSpot users per number: Unlimited
hubchat-pricing

We Don't Do

Bulk WhatsApp Messages

WhatsApp Marketing

WhatsApp Spamming

Need more info? Book a demo

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Our Customer Success Stories

FAQs

What are the prerequisites to make this work?

  1. An active WhatsApp account
  2. An active HubSpot account
  3. An active HubSpot+WhatsApp Account
  4. HubSpot+WhatsApp Google Chrome Browser Extension

What happens when I buy/subscribe to HubSpot+WhatsApp Integration?

You will receive an email from us with the instructions and time for onboarding call.

Is there any onboarding or can I setup on my own?

We will onboard you. Ensure your systems are authorized and connected. This one-time onboarding is free of cost.

Is the phone that is used to authorise the link to WhatsApp needed every time you connect?

You only need it once, to authorise. The phone could be anywhere but should be connected to the internet at all times. However once it is connected to HubSpot, then you can’t login to web.whatsapp anywhere.

Do I need a Business Account / API from WhatsApp?

No. HubSpot+WhatsApp works with your personal or WhatsApp Business app on your phone.

What if I already have a Business API from WhatsApp?

To integrate your WhatsApp Business account, there is a one-time cost of USD 100, in addition to the monthly subscription of HubSpot+WhatsApp. You can view our HubSpot+WhatsApp API Solution in detail here.

Does the HubSpot+WhatsApp integration include the WhatsApp business number? Or is it just a HubSpot capability?

The integration does not include the WhatsApp number. If you need the WhatsApp Verified Business Account, you can sign up here

Alternatively, you can just install the WhatsApp Business App on a phone and start using it with a sim.

Do we need one or multiple WhatsApp numbers?

This will depend on your use case. If all the employees are going to use one single company phone number, then you can take one number only. Do note though, all the users will be able to see each other’s conversations.

Does that mean the number installed across our HubSpot account is for all to use?

Yes, you can use a single number for all your chats. 

Can multiple users of our HubSpot account send messages through HubSpot+WhatsApp Integration or it can only be used on one system at a time?

Any number of HubSpot users can use it – on any number of machines. With one official number, multiple people can access the business account at the same time. Do remember, you can’t log in to web.whatsapp though. 

Can the HubSpot+WhatsApp integration automatically create new contact from a new lead, and pre-populate the mobile number into the contact profile?

Yes, provided you have enabled that. You find the setting to enable that on the HubSpot+WhatsApp Integration Chrome extension dashboard. Any new user who messages you on the WhatsApp number (integrated with HubSpot+WhatsApp Integration and HubSpot) will then get added automatically as a new contact.

What about the cost of additional contacts on HubSpot?

For additional contacts costs, HubSpot+WhatsApp integration has a setting wherein you can enable (or disable) if you want to add the new contacts to HubSpot CRM. If the contact exists in HubSpot, then there will be no additional cost. If the contact does not exist in HubSpot, then there are 3 scenarios

  1. This is a new contact and you want them to be added in HubSpot- this will increase your contacts count and hence pricing
  2. The contact already exists without the phone number. In this case you can merge these 2 contacts – in which case the contact count will remain the same
  3. You don’t want those contacts to be added in HubSpot – in this case you won’t be affected by additional contacts 

Why is there a limit of 6,000 messages per day?

It is a WhatsApp limitation on personal WhatsApp accounts.

Can I increase my daily messages limit?

You will need a WhatsApp Business API for that. Check out our HubSpot WhatsApp Automation solution.

Do we have to pay additionally for messages?

  1. In this product version – where in you are using the app on your phone, no.
  2. If you’re using a Business WhatsApp API account, there is a per message cost, which you need to pay directly to WhatsApp/Facebook. You can view the pricing and solution on our WhatsApp HubSpot Automation page.

Is it also possible to record the WhatsApp conversation on HubSpot?

Yes.

Can I also reply to WhatsApp messages via the HubSpot mobile app?

No.

Which kind of attachments can you send through HubSpot+WhatsApp integration?

You can send all files supported by WhatsApp. You can see the list of supported file formats here

Is it possible to create chatflow on WhatsApp based on a message by a customer?

You can set triggers, YES. But you cannot send an automated response, as that’s against WhatsApp policies. However if you have the WhatsApp Business API, then you can send automated replies too. Learn more on our WhatsApp HubSpot Automation page.

What about cancellations and refunds?

There are no refunds. Unless you’ve signed a long term contract with us offline, you can cancel anytime. Billing cycle is monthly, so when you cancel, you won’t be charged going forward.

Do you provide support?

Yes, you can reach out to us at hubspot [at] niswey [dot] com. The team works across different time zones and is available across a 13 hour window, from 0000 EST to 1300 EST, on weekdays (Mon-Fri). 

If you are purchasing more than 5 licenses, we will also provide you with a dedicated account manager. 

My question is not answered, how do I connect with you?

Please feel free to reach out to us at hubspot [at] niswey [dot] com